Question 1

What is the Free Trial Pack Offer? (Code: GPFREE)

Accepted Answer

As a promotional offer Genda Phool offers the first delivery (*Applicable only for Puja Flowers Subscription Packs) as free* of cost to our first time subscribers. Our Subscription services are post paid and the bill is raised at the last day of the month. Only the amount of successful deliveries will be charged to the customer and the payment needs to be made through our website via our secured payment gateway provider. The Customer doesn't have to place a separate order for Subscription.

**The maximum discount applicable is Rs. 25/-

If the customer is unhappy with the service or product, they can cancel their subscription anytime. There is no additional fee or hidden charges for Genda Phool Daily Subscription! Simple and straight!

Try our Brahma pack today:

Question 2

Does Genda Phool Deliver on Sunday?

Accepted Answer

At present we do not delivery on Sunday to maintain the work life balance of our delviery partners. We delivery 2 packets on Saturday to compensate for Sunday. We request you to keep the additional pack in the refrigerator to use it the next day.

Question 3

How can I pause my Subscription?

Accepted Answer

With Genda Phool Daily, you can pause your service any time! Changes made after 12 AM will reflect in the Next working day due to production initiation.

Example: If a customer pause/canel their subscription at 6AM in the morning, the flowers will still get delivered to them as the delivery partner is already on their way.

If a customer pause/cancel their subscription the previous night before 12AM, the next day morning delivery will not happen.

Hence, to pause/cancel the delivery, the customer must place the request on the previous night before 12AM otherwise the request will be considered for the next production day.

Please refer to My Subscription page in your profile!

Question 4

Do you accept cash payments?

Accepted Answer

Currently, we do not accept cash payments. You can make payments through our website using various online payment options.

Question 5

Will subscription include the bill for the days I don't wish to take the flowers?

Accepted Answer

No, you will only be billed for the days you receive our service. Please make sure you make the changes to your delivery schedule before 12:00 AM to avoid unwanted delivery next day!

Question 6

Do you provide fresh flowers?

Accepted Answer

Absolutely! We pride ourselves on delivering only the freshest flowers daily.

Check out our Founder's Message:

Question 7

What type of flowers does Genda Phool provide?

Accepted Answer

We provide a variety of fresh flowers commonly used for puja, including roses, marigolds, Giledi, Mogra, Tulsi, Lotus and much more.

Try our Panchratna Pack, it's the best!

Question 8

What is your packet quantity?

Accepted Answer

Our packet quantities vary to suit your needs. Typically, packets range from 60 grams to 150 grams. Try our packs today!

Question 9

What time does Genda Phool deliver it's daily subscription pack?

Accepted Answer

Our deliveries are made early in the morning between 7:00 AM and 9:00 AM to ensure you receive fresh flowers for your puja.

Question 10

When will I get my bill?

Accepted Answer

You will receive your bill at the end of each month, detailing all deliveries and services availed. You can Pay your bill my visiting the My Subscription section in your profile,

Question 11

Do you provide Jasood or Durva?

Accepted Answer

Yes, we do provide Durva upon request. Please mention your requirement while subscribing. Jasood is not a harvested flower hence we do not offer it as a product yet.

Question 12

Do you provide Mogra?

Accepted Answer

Yes, Mogra is available as part of our multiple Puja flower Subscription pack offerings.

Try it today:

Question 13

What is the length of a garland?

Accepted Answer

Our standard garlands are approximately 3 feet in length, but custom sizes can be made upon request.

Order them now!

Question 14

Do you provide on specific days with ongoing subscription?

Accepted Answer

Yes, you can choose specific days for delivery even with an ongoing subscription. Please customize your delivery schedule through raising a customer support request.

The Rates will be different from regular subscription, our team shall communicate the rates, upon agreement your request will be catered to.

Question 15

Do you provide alternate day delivery?

Accepted Answer

Please customize your delivery schedule through raising a customer support request.

The Rates will be different from regular subscription, our team shall communicate the rates, upon agreement your request will be catered to.

Question 16

Can I pay in advance?

Accepted Answer

Not yet, you can not make advance payments for your subscription. All our subscriptions are Post Paid. You can clear your dues by visiting My Subscription page.

Question 17

Can I customize my pack?

Accepted Answer

Yes, you can customize your flower pack according to your preferences. Contact our Customer Support to tailor your subscription.

Question 18

Does the Genda Phool Daily Subscription service include extra or additional delivery fees?

Accepted Answer

No! Our subscription prices are inclusive of delivery fees. There are no additional charges for delivery.

Question 19

Do you accept waste flowers?

Accepted Answer

Currently, we do not accept waste flowers from new customers. Please dispose of them responsibly. We're are planning to incorporate flower recycling systems very soon!

Delivering only in Vadodara!

Durva Puja Pack

Bouquets

Frequently asked questions